Returns

Returns and Cancellations

If the fire is returned to us we will offer you a full refund as long as you have contacted us by email. You will receive a full refund providing you have returned the goods to us within 7 days of receiving them. The product should be unopened. If we receive the product and it is not in the same condition we sent it or it has missing components we will charge you for the cost of the missing components. We are not able to offer refunds on special orders such as Kinder.

Refunds are made as soon as the returned goods have been checked for damage. We will refund through the same payment system that was used for your purchase. Delivery charges will not be refunded under any circumstances where the customer has ordered the goods incorrectly and the goods have been delivered. If an exchange of goods is required we will charge again for delivery at the full rate.

If we are not able to deliver the goods through no fault of our own, for example, no one is there to sign for and accept the goods, we will need to charge for re-delivery at the full rate. We will not accept cancellation of the goods if we experience problems with delivery that is out of our control.